Will I be charged twice if I delete or lose an issue and want to get it again?
No. Any previous purchases you have made will be recorded in your purchase history. Please see “How do I restore my previous purchases”.
Android App Support
Single issues
Where have all my purchased issues gone?
Any previous purchases you have made will be tied your Google Account. You can restore your previous purchases at any time.
On app versions 6.0.4 or higher all you need to do is pull down and trigger the app to refresh. Closing the app and opening it again should also check your purchases are updated. If you are missing issues after trying these things, please contact us.
My issue isn't downloading or is not responding, what can I do?
To remove an issue from your device follow these steps:
- Open the app menu and tap ““Downloaded Issues””
- To delete an issue, tap the ““Trash Can”” icon to the right of the cover image
You can always download any issues you already own, they will be available to you forever
I'm missing some of my purchased issues
Any previous purchases you have made will be tied your Google Account. You can restore your previous purchases at any time.
On app versions 6.0.4 or higher all you need to do is pull down and trigger the app to refresh. Closing the app and opening it again should also check your purchases are updated. If you are missing issues after trying these things, please contact us.
I got a new device but some of my purchases are missing
Any previous purchases you have made will be tied your Google Account. You can restore your previous purchases at any time.
On app versions 6.0.4 or higher all you need to do is pull down and trigger the app to refresh. Closing the app and opening it again should also check your purchases are updated. If you are missing issues after trying these things, please contact us.
I forgot my password
You would normally set up your device with your Google account, so you will rarely need to reset the password to access purchases in the app. To reset the password on your Google account visit https://support.google.com/mail/answer/41078?co=GENIE.Platform%3DAndroid&hl=en
I bought a single issue but the app is asking me to pay for it
Any previous purchases you have made will be tied your Google Account. You can restore your previous purchases at any time.
On app versions 6.0.4 or higher all you need to do is pull down and trigger the app to refresh. Closing the app and opening it again should also check your purchases are updated. If you are missing issues after trying these things, please contact us.
How do I restore my previous purchases?
Any previous purchases you have made will be tied your Google Account. You can restore your previous purchases at any time.
On app versions 6.0.4 or higher all you need to do is pull down and trigger the app to refresh. Closing the app and opening it again should also check your purchases are updated. If you are missing issues after trying these things, please contact us.
How can I download the issue to save in my archive?
You cannot download any charts, patterns or other pages outside of the app. You may take a screenshot and print it for personal use only - you must not distribute any copies of magazine pages to anyone or you risk legal action for copyright infringement
How can I claim a refund if I'm not happy with something I've purchased?
If you are not satisfied with the app or with content in the app, please contact support and we will do our best to resolve the problems.
If you buy a magazine issue via Google Play (In App Purchase) and you aren’t happy with it for any reason, you can return it within two hours for a full refund. After that two hour period is up, though, you have a 48-hour window during which a refund request can be processed by Google.
However, if you are unable to get a refund via Google Play, you can still contact Support and we may be able to refund you. Your statutory rights are not affected.